Volume 9, Issue 1 (Winter 2020)                   J Occup Health Epidemiol 2020, 9(1): 35-40 | Back to browse issues page

XML Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Moradi Y, Baghaei R, Rahmani A, Mollazadeh F. The Association between Organizational Commitment and Quality of Services Offered to Nurses by a Hospital: A Descriptive-Correlational Study. J Occup Health Epidemiol 2020; 9 (1) :35-40
URL: http://johe.rums.ac.ir/article-1-386-en.html

Related article in
Google Scholar

1- Assistant Prof., Patient Safety Research Center, Urmia University of Medical Sciences, Urmia, Iran.
2- Associate Prof., Patient Safety Research Center, Urmia University of Medical Sciences, Urmia, Iran.
3- MSc, Patient Safety Research Center, Clinical Research Institute, Urmia University of Medical Sciences, Urmia, Iran. , Farzin.nurse@gmail.com
Article history
Received: 2020/04/13
Accepted: 2020/07/25
ePublished: 2020/10/12
Abstract:   (2635 Views)

Background: Organizational commitment is of considerable importance to nurses working to maintain, restore, and promote human health. One of the factors associated with organizational commitment is the quality of services offered to nurses by hospitals. The present study aims to determine the relationship between organizational commitment and the quality of services offered to nurses by hospitals.
Materials & Methods: This descriptive-correlational study was conducted in 2017. A total of 150 nurses working at Seyed al-Shohada Heart Center in Urmia were enrolled in this study using a census. Data collection was conducted using a demographic questionnaire, Allen and Meyer's Organizational Commitment Scale, and Ashill's Scale of Service Delivery Performance. In addition, data were analyzed by descriptive statistics and the Pearson’s correlation coefficient using SPSS V.16.0, Chicago, Illinois.
Results: The results indicated that organizational commitment was at a moderate level among 67.3% of the nurses, and the quality of services offered by the hospital to 72% of the nurses was determined as relatively high. Moreover, the overall score of organizational commitment was found out to be linearly and significantly correlated with the overall score of the quality of services offered to nurses by the hospital as well as all of its dimensions (r=0.474, p=0.05).
Conclusions: There appeared to be a significant positive correlation between the quality of services offered to nurses by the hospital and organizational commitment. Therefore, hospital authorities could improve the quality of services provided to nurses, thereby promoting their organizational commitment. This will in turn lead to an improvement in patient care.


Full-Text [PDF 304 kb]   (879 Downloads) |   |   Full-Text (HTML)  (732 Views)  

1. Graf E, Cignacco E, Zimmermann K, Zúñiga F. Affective Organizational Commitment in Swiss Nursing Homes: A Cross-Sectional Study. Gerontologist 2016; 56(6):1124-37. [DOI] [PMID]
2. Grødal K, Innstrand ST, Haugan G, André B. Affective organizational commitment among nursing home employees: A longitudinal study on the influence of a health-promoting work environment. Nurs Open 2019; 6(4):1414-23. [DOI] [PMID] [PMCID]
3. Meyer JP, Herscovitch L. Commitment in the workplace: toward a general model. Human Resource Management Review 2001; 11(3):299-326. [DOI]
4. Gutierrez AP, Candela LL, Carver L. The structural relationships between organizational commitment, global job satisfaction, developmental experiences, work values, organizational support, and person-organization fit among nursing faculty. J Adv Nurs 2012; 68(7):1601-14. [DOI] [PMID]
5. Nabizadeh Gharghozar Z, Atashzadeh Shoorideh F, Khazaei N, Alavi-Majd H. Assessing organizational commitment in clinical nurses. Quarterly Journal of Nersing Management 2013; 2(2):41-8. [Article]
6. Adeniji AA, Osibanjo AO, Iruonagbe TC, Olawande T, Ibidunni AS, Olokundun MA. From Job Satisfaction to Organizational Commitment: The Mediating Influence of Perceived Treatment of Diversity among Nigeria's Public Healthcare Employees. Open Access Maced J Med Sci 2019; 7(12):2031-5. [DOI] [PMID] [PMCID]
7. Abbaszadeh A, Borhani F, Seyedghibi F, Shokouhi M. Organizational Commitment and Its Aspect in Nurses in Hospitals of Shiraz University of Medical Science. Medical Ethics 2013; 7(23):33-46. [Article]
8. Akgerman A, Sönmez B. The relationship between trust in first‐line nurse managers and organizational commitment. Int Nurs Rev 2020: 67(2):183-90. [DOI] [PMID]
9. Zamanzadeh V, Valizadeh L, Neshat H. Challenges of human resources management in nursing in Iran: A qualitative content analysis. Nurs Open 2019; 7(1):319-25. [DOI] [PMID] [PMCID]
10. Shin S, Park JH, Bae SH. Nurse staffing and nurse outcomes: A systematic review and meta-analysis. 2018; 66(3):273-82. [DOI] [PMID]
11. Mudihanselage Hellerawa KSS, Chamaru Adambarage DA. The Nursing Shortage Impact on Job Outcome (The Case in Sri Lanka). Journak of Competitiveness 2015; 7(3):75-94. [DOI]
12. Ghazi Mirsaeid SJ, Mirzaie M, Haghshenas E, Dargahi H. Human Resources Distribution among Tehran University of Medical Sciences Hospitals. Journal of Payavard Salamat 2014; 7(5):432-46. [Article]
13. Allahyari Bouzanjani A, Abbasi A, Alipour F, Khosravaninezhad F. Effect of nursesʼ perceptions on the quality of services received by managers on their customer-oriented behaviors (patient centered care). Quartely Journal of Nursing Management 2017; 5(3,4):53-61. [DOI]
14. Pantouvakis A. Internal service quality and job satisfaction synergies for performance improvement: Some evidence from a B2B environment. Journal of Targeting, Measurement and Analysis for Marketing 2011; 19:11-22. [DOI]
15. Parasuraman A, Zeithaml VA, Berry LL. Servqual: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing 1988; 64(1):12-40. [Article]
16. Madrazo-Pérez M, Parás-Bravo P, Rayón-Valpuesta E, Blanco-Fraile C, Palacios-Ceña D. The Impact of Health Human Resources Policies in Primary Care Nursing: A Qualitative Study. Int J Envirin Res Public Health 2019; 16(19):3653. [DOI] [PMID] [PMCID]
17. Abdul Karim NH, Mohammad Noor NHN. Evaluating the psychometric properties of Allen and Meyer's organizational commitment scale: A cross cultural application among Malaysian academic librarians. Malaysian Journal of Library & Information Science 2006; 11(1):89-101. [Article]
18. Naghneh MHK, Tafreshi MZ, Naderi M, Shakeri N, Bolourchifard F, Goyaghaj NS. The relationship between organizational commitment and nursing care behavior. Electron Physician 2017; 9(7):4835-40. [DOI] [PMID] [PMCID]
19. Ahmad N, Oranye NO. Empowerment, job satisfaction and organizational commitment: a comparative analysis of nurses working in Malaysia and England. J Nurs Manag 2010; 18(5):582-91. [DOI] [PMID]
20. Moradi T, Maghaminejad F, Azizi-Fini I. Quality of working life of nurses and its related factors. Nurs Midwifery Stud 2014; 3(2):e19450. [PMID] [PMCID]
21. Sharhraky Vahed A, Mardani Hamuleh M, Asadi Bidmeshki E, Heidari M, Hamedi Shahraky S. Assessment of the Items of SCL90 Test with Quality of Work Life among Amiralmomenin Hospital Personnel of Zabol City. Avicenna Journal of Clinical Medicine 2011; 18(2):50-5. [Article]
22. Zarei E, Ahmadi F, Danshkohan A, Ramezankhani A. The correlation between organizational commitment and the quality of working life among staff of Sarpolzahab health network. Journal of Health Promotion Management 2016; 5(2):61-9. [Article]
23. Akbari Sefedeh M, Hashemnia Sh, Rezghi Shirsavar H. The Relationship between Organizational and Professional Commitment to Empower Nurses in Milad Hospital. Journal of Healthcare Management 2018; 9(1):61-72. [Article]
24. Lee KE, Kim JH, Kim MJ. Influence of Perceived Organizational Justice on Empowerment, Organizational Commitment and Turnover Intention in the Hospital Nurses. Indian J Sci Technol 2016; 9(20):1-8. [DOI]
25. Ouyang YQ, Zhou WB, Qu H. The impact of psychological empowerment and organisational commitment on Chinese nurses’ job satisfaction. Contemp Nurse 2015; 50(1):80-91. [DOI] [PMID]
26. Nehrir B, Ebadi A, Tofighi Sh, Karimi Zarchi AA, Honarvar H. Relationship of job satisfaction and organizational commitment in hospital nurses. Journal of Military Medicine 2010; 12(1):23-6. [Article]
27. Bartlett KR. The relationship between training and organizational commitment: A study in the health care field. Hum Resour Dev Q 2001; 12(4):335-52. [DOI]
28. Monajati SF, Moradi A, Khayeri B. The Relationship between In-Service Training for Nursing Staff Working in Isfahan Medical Sciences University Hospitals and Occupational Outcomes: Organizational Commitment, Job Satisfaction, and Organizational Citizenship Behavior. Iranian Journal of Medical Education 2014; 14(6):495-506. [Article]
29. Heidarzadegarr A, Farhang A, Ghorbani M. Simple and Multiple Relationships between Employee Development and Organizational Commitment. Journal of New Approach in Educational Administration 2014; 5(19):43-58. [Article] [SID]

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Journal of Occupational Health and Epidemiology

Designed & Developed by : Yektaweb