Volume 8, Issue 2 (Spring 2019)                   JOHE 2019, 8(2): 94-101 | Back to browse issues page

XML Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Bakhshi E, Gharagozlou F, Moradi A, Naderi M R. Quality of work life and its association with job burnout and job performance among Iranian healthcare employees in Islamabad-e Gharb, 2016 . JOHE. 2019; 8 (2) :94-101
URL: http://johe.rums.ac.ir/article-1-336-en.html
1- Health Center, Islamabad-e-Gharb Health Network, Kermanshah University of Medical Science, Kermanshah, Iran. , ehsanbakhshi63@gmail.com
2- Department of Occupational Health, School of Public Health, Kermanshah University of Medical Science, Kermanshah, Iran.
3- Kermanshah Branch, Islamic Azad University, Kermanshah, Iran.
4- Islamabad-e-Gharb Health Network, Kermanshah University of Medical Sciences, Kermanshah, Iran.
Abstract:   (3574 Views)
Background: Health care centers play an important role in providing health service to the public and maintaining the health of the community. This study was an attempt to evaluate the quality of work life and its association with job burnout and job performance among healthcare employees.
Material and Methods: This cross-sectional study was carried out on 136 employees of healthcare centers and health homes in Islamabad-e Gharb in 2016. The data collection tools were a demographic characteristics questionnaire, Walton's Quality of Work Life Questionnaire, Maslach Burnout Inventory, and Hersey and Goldsmith's Job Performance Questionnaire. The statistical analysis was conducted using descriptive statistics, the spearman correlation coefficient, one-way ANOVAs, and independent t-tests.
Results: The quality of work life was obtained to be low for only over a quarter of participants, whereas only 0.7% of them reported it to be high. The majority of respondents (72.63%), however, stated it as moderate. The quality of work life had a significant negative correlation with job burnout (r= -0.291 P = 0.001) and held a significant positive association with job performance (r=0.642 P = 0.000).
Conclusion: The findings of this study suggested a clear link between the quality of working life and both job burnout and job performance. Therefore, taking actions such as providing opportunities for the staff to continue their education, increasing their salaries and benefits as well as promoting their jobs would be considered as common-sense approaches contributing to enhancing the quality of work life.

Full-Text [PDF 416 kb]   (1303 Downloads) |   |   Full-Text (HTML)  (1318 Views)  
Short Report: Original Article | Subject: Occupational Health
Received: 2018/12/1 | Accepted: 2019/05/4 | ePublished: 2019/07/9

1. Farsi Z, Dehghan Nayeri N, Sajadi A. General health status and burnout of the hematopoietic stem cell transplantation nurses in Tehran. Int J Community Based Nurs Midwifery 2013; 1(1):52-61. [Article]
2. Suner‐Soler R, Grau‐Martin A, Font‐Mayolas S, Gras ME, Bertran C, Sullman MJ. Burnout and quality of life among Spanish healthcare personnel. J Psychiatr Ment Health Nurs 2013; 20(4):305-13. [DOI] [PMID]
3. Hashemi Dehaghi Z, Sheikhtaheri A. Quality of work life and job satisfaction of nursing managers. Iran J Public Health 2014; 43(4):537-8. [PMID] [PMCID]
4. González-Baltazar R, Hidalgo-Santacruz G, León-Cortés SG, Contreras-Estrada MI, Aldrete-Rodríguez MG, Hidalgo-González BJ, et al. Quality of Work Life and Mental Health in Primary Care Physicians. Procedia Manuf 2015; 3:4935-40. [DOI]
5. Argentero P, Miglioretti M, Angilletta C. Quality of work life in a cohort of Italian health workers. G Ital Med Lav Ergon 2007; 29(1 Suppl A):A50-4. [PMID]
6. Ngambi HC. Can job-sharing improve quality of work life in South Africa? Southern African Business Review 2000; 4(1):1-14. [Article]
7. Sirgy MJ, Efraty D, Siegel P, Lee DJ. A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories. Soc Indic Res 2001; 55(3):241-302. [Article]
8. Hood JN, Smith HL. Quality of work life in home care. The contribution of leaders' personal concern for staff. J Nurs Adm 1994; 24(1):40-7. [DOI] [PMID]
9. Farsi Z, Rajaei N, Habibi H. The relationship between burnout and quality of working life in nurses of AJA hospitals in Tehran. Journal of Military Caring Sciences 2015; 1(2):63-72 [Article]
10. Meyer RM, Li A, Klaristenfeld J, Gold JI. Pediatric novice nurses: examining compassion fatigue as a mediator between stress exposure and compassion satisfaction, burnout, and job satisfaction. J Pediatr Nurs 2015; 30(1):174-83. [DOI] [PMID]
11. McCue JD. The effects of stress on physicians and their medical practice. N Engl J Med 1982; 306(8):458-63. [DOI] [PMID]
12. West CP, Huschka MM, Novotny PJ, Sloan JA, Kolars JC, Habermann TM, et al. Association of perceived medical errors with resident distress and empathy: a prospective longitudinal study. JAMA 2006; 296(9):1071-8. [DOI] [PMID]
13. Ahola K, Hakanen J, Perhoniemi R, Mutanen P. Relationship between burnout and depressive symptoms: A study using the person-centred approach. Burn Res 2014; 1(1):29-37. [DOI]
14. Dashti S, Faradmal J, Soheili Zad M, Shahrabadi R, Salehiniya H. Survey of factors associated with burnout among health care staffs in Hamadan County in year 2012. Pajouhan Scientific Journal 2014;13(1):1-8. [Article]
15. Abdul Ghani NM, Muhamad Yunus NSN, Bahry NS. Leader's Personality Traits and Employees Job Performance in Public Sector, Putrajaya. Procedia Economics and Finance 2016; 37:46-51. [DOI]
16. Afzali A, Motahari AA, Hatami-Shirkouhi L. Investigating the influence of perceived organizational support, psychological empowerment and organizational learning on job performance: an empirical investigation. Tehnički vjesnik 2014; 21(3):623-9. [Article]
17. Bakker AB, Demerouti E. Towards a model of work engagement. Career Development International 2008; 13(3):209-23. [Article]
18. Swansburg RC, Swansburg RJ. Introduction to Management and Leadership for Nurse Managers. 3rd ed. Burlington, Massachusetts, United States: Jones & Bartlett Learning; 2002.
19. Taris TW. Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work Stress 2006; 20(4):316-34. [DOI]
20. Zarei E, Ahmadi F, Danshkohan A, Ramezankhani A. The correlation between organizational commitment and the quality of working life among staff of Sarpolzahab health network. Journal of Health Promotion Management 2016; 5(2):61-9. [Article]
21. Ghaleei A, Mohajeran B, Taajobi M, Imani B. Relationship between quality of work life and occupational stress in staff of Bu-ali Sina university of Hamadan, 2013. Pajouhan Scientific Journal 2015; 13(4):60-6. [Article]
22. Circenis K, Millere I. Compassion Fatigue, Burnout and Contributory Factors among Nurses in Latvia. Procedia Soc Behav Sci 2011; 30:2042-6. [DOI]
23. Ziaei M, Yarmohammadi H, Karamimatin B, Yarmohammadi S, Nazari Z, Gharagozlou F. Prevalence and risk factors of occupational burnout among nurses of a hospital in Kermanshah in 2013. Iranian Journal of Ergonomics 2014; 2(2):67-74. [Article]
24. Ardestani SS, Momeni M, Marjani AB. Investigating of Factors Affecting on Employees' Performance (Case study: National Bank of western branches of Tehran). Paper presented at: The International Conference on Managing Challenges and Solutions ; 2013 Dec 26; Shiraz, Iran.
25. Grunfeld E, Whelan TJ, Zitzelsberger L, Willan AR, Montesanto B, Evans WK. Cancer care workers in Ontario: prevalence of burnout, job stress and job satisfaction. CMAJ 2000; 163(2):166-9. [PMID] [PMCID]
26. Acar A, Erkan M. The Effects of Quality of Work Life on Burnout Syndrome: A Study on Hospitality Industry. Journal of Tourismology 2018; 4(1):35-53. [Article]
27. Zhang Y, Liu Xl, Wei TD, Lan YJ. [Relationship of job stress with job burnout and quality of work life in workers for offshore oil platforms]. Zhonghua Lao Dong Wei Sheng Zhi Ye Bing Za Zhi 2017 ; 35(3):198-202. [DOI] [PMID]
28. Farsi Z, Rajaei N, Habibi H. The relationship between burnout and quality of working life in nurses of AJA hospitals in Tehran. Journal of Military Caring Sciences 2015; 1(2):63-72. [Article]
29. Ashrafi Z, Ebrahimi H, Khosravi A, Navidian A, Ghajar A. The Relationship Between Quality of Work Life and Burnout: A Linear Regression Structural-Equation Modeling. Health Scope 2018;7(1):e68266.
30. Karimi H. Investigating the relationship between job burnout and quality of working life of prison staff in Fars province. Paper presented at: The 2th National Conference on Modern Management Science; 2013 Sep 5; Gorgan, Golestan, Iran.
31. Barrett L, Yates P. Oncology/haematology nurses: a study of job satisfaction, burnout, and intention to leave the specialty. Aust Health Rev 2002; 25(3):109-21. [PMID]
32. Aziz Nejad P, Hosseini SJ. Occupational burnout and its causes among practicing nurses in hospitals affiliated to Babol University of Medical Sciences, 2004. Journal of Babol University of Medical Sciences 2006; 8(2):63-9. [Article]
33. Aketch JR, Odera O, Chepkuto P, Okaka O. Effects of Quality of Work Life on Job Performance: Theoretical Perspectives and Literature Review. Current Research Journal of Social Sciences 2012; 4(5):383-8. [Article]
34. Rai R, Tripathi Sh. A Study on QWL and its effects on Job Performance. Journal of Management Scieces and Technology 2015; 2(2):33-42. [Article]
35. Yazdani A, Yazdani A, Ghasemi F, Ghalenoei M. The relationship between quality of work life and job performance of employees Shiraz petrochemical operations. Paper presented at: The 1st National Conference on Education and Psychology; 2014 Dec 14; Marvdasht, Fars, Iran.
36. Shahbazi B, Shokrzadeh S, Bejani H, Malekinia E, Ghoroneh D. A survey of relationship between the quality of work life and performance of Department Chairpersons of Esfahan University and Esfahan Medical Science University. Procedia Soc Behav Sci 2011; 30:1555-60. [DOI]
37. Esmaeeli Lahmali A. A Study of Relationship between Quality of Work Life (QWL) and Performance of the Staff in Mazandaran Provin Tax Affairs General Directoratece. Journal of Tax Research 2013; 21(19):171-96. [Article]
38. Honkonen T, Ahola K, Pertovaara M, Isometsä E, Kalimo R, Nykyri E, et al. The association between burnout and physical illness in the general population--results from the Finnish Health 2000 Study. J Psychosom Res 2006; 61(1):59-66. [DOI] [PMID]
39. Gandi JC, Wai PS, Karick H, Dagona ZK. The role of stress and level of burnout in job performance among nurses. Ment Health Fam Med 2011; 8(3):181-94. [PMID] [PMCID]
40. Marvian Hosseini Z, Lariye Dashte Bayaz M. Investigation the role of occupational burnout on the relationship between stress and job performance of auditors. Quarterley Journal of Health Accounting 2015; 4(1):57-80. [Article]
41. Srivastava S, Kanpur R. A Study on Quality of Work Life: Key Elements & It’s Implications. IOSR Journal of Business and Management 2014; 16(3):54-9. [Article]
42. Nasl Saraji G, Dargahi H. Study of Quality of Work Life (QWL). Iranian Journal of Public Health 2006; 35(4):8-14. [Article]
43. Chan KW, Wyatt TA. Quality of Work Life: A Study of Employees in Shanghai, China. Asia Pacific Business Review 2007; 13(4):501-17. [DOI]

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2022 CC BY-NC 4.0 | Journal of Occupational Health and Epidemiology

Designed & Developed by : Yektaweb